Frequently Asked Questions
For the best quality imprint on your promotional products, we recommend sending vector files, preferably in .AI or .EPS format. These file types maintain clarity when resized, ensuring your logo or design looks crisp on any product. If you don't have a vector file, high-resolution .PNG or .JPEG files with a transparent background can also be accepted, though they might not yield the same level of precision.
Production time varies for each product, but it officially begins after both the proof approval and payment are received. All production times are calculated in business days. While many of our items have a standard production time of 5-7 business days, it's essential to check the specific timeframe for the product you're interested in, as some may differ. Always ensure timely proof approval and payment to avoid any delays.
Minimum order quantities vary for each product in our range. While some products have a MOQ as low as 1, others might require larger quantities. It's always best to check the specific MOQ for the product you're interested in to ensure it aligns with your needs.
If you can't find a specific product in our catalog, don't hesitate to reach out directly to our sales team. We're more than happy to assist and provide a custom quote for that particular item to meet your promotional needs.
You can easily check the status of your order by logging into your account on our platform. If you haven't created an account yet, you can set one up to view all details regarding your order status. Alternatively, if you prefer a personal touch or need further assistance, feel free to reach out to one of our account executives who will be happy to help.