Refund policy

Please reach out within 15 days of delivery if you experience any issues with your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@activateswag.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@activateswag.com.

Damages or Logo issues
Please inspect your order upon reception and contact us immediately within 15 day if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will need to submit photos to your Activate Swag rep or email us at support@activateswag.com.

Lost Items
If one of our third party carriers (FedEx, UPS, and USPS) loses your package, we will replace the items as soon as possible. Packages marked delivered and signed cannot be considered lost, and will not be covered by this policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Activate Swag is not responsible for refunding any shipments or items for the following shipping errors:

> Incorrect address was provided
> The recipient was unable to receive the package
> The recipient is no longer at the address
> The recipient refused the package